Refund policy

REFUND POLICY

Last updated: March 22, 2026

Our Commitment

At Snorkeling Duty, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help — simply contact us and we will make it right.

Return Window

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return or refund.

How to Request a Return

To start a return or report an issue, contact us at dutycorp.auto@gmail.com with your order number and a brief description of the problem.

In most cases, we will resolve your issue with a full refund or free replacement — without requiring you to ship the item back. This makes the process faster and simpler for you.

If a return shipment is required, we will provide you with full instructions and a prepaid return label where applicable. Items sent back without prior authorization will not be accepted.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn or unused, with original tags
  • In its original packaging
  • Accompanied by proof of purchase

Damaged, Defective or Wrong Items

Please inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately at dutycorp.auto@gmail.com with a photo of the issue. We will send a free replacement or issue a full refund — no return required.

Non-Returnable Items

We do not accept returns on:

  • Sale items or items purchased with a discount code
  • Gift cards
  • Perishable goods
  • Custom or personalized products
  • Hazardous materials, flammable liquids or gases

Exchanges

The fastest way to get the item you want is to contact us at dutycorp.auto@gmail.com. We will arrange a replacement once your return request is approved.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once your return or issue is approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dutycorp.auto@gmail.com.

Contact

📧 dutycorp.auto@gmail.com 🌐 snorkeling-duty.myshopify.com 📍 France (EU) 🔢 SIRET : 994 606 481 00012 VAT not applicable — Article 293 B of the French Tax Code

We respond within 24 hours, Monday to Friday.